Does telephone customer service annoy you? Sick of being kept on hold waiting for someone to serve you. We’ve all been there.
This is especially costly if you are using a mobile phone in Australia to call a 1800 or 13 number. Those numbers incur expensive rates.
The Daily telegraph recently complied a cheat sheet on how you can get your call answered quicker by an operator.
The full list is available as a PDF from their website. You can download it here.
Examples for some of them are below.
|Commonwealth Bank||132 221||Ignore menu. Press # three times|
|National Australia Bank||132 265||Ignore menu. Press # three times|
|NRMA||132 132||Ignore menu. Press # at least six times|
|Apple||133 622||Press 9 for reception|
|Sony||1300 137 669||Ignore menu. Press 0 three times|
|Optus||133 937||Ignore menu. Press # at least five times|
|Telstra||132 200||Press # after each prompt|
|Qantas||131 313||Press # at least seven times|
|Singapore Airlines||03 9254 0300||Press 0 twice after listening to the menu|
|United Airlines||131 7777||Press 2|
|Virgin Blue||136 789||Press 1, then 4, then say “no”, then say “something else”, then hold|
|Medibank Private||132 331||Press hash. Ignore the “invalid” message and press hash again. Then wait|